Privacy Policy
Last updated: 7 November 2025
1. Introduction
Welcome to Frank Storey Ltd (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website frankstorey.com or interact with us in person, by email, or by phone.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Data Controller: Frank Storey Ltd
Registered Address:
Frank Storey Ltd
Austin House
43 Poole Road
Westbourne
Bournemouth
BH4 9DN
Email: frank@frankstorey.com
Website:https://frankstorey.com
If you have any questions about this policy or how we handle your personal data, please contact us at frank@frankstorey.com.
3. What Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, including:
- Identity Data: name, title, and business name (if applicable).
- Contact Data: email address, phone number, billing/shipping address.
- Transaction Data: details about purchases, payments, and order history.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology used to access our site.
- Usage Data: information about how you use our website and services.
- Marketing and Communications Data: your preferences for receiving marketing from us.
We do not collect special category (sensitive) personal data.
4. How We Collect Your Data
We collect your data through:
- Direct interactions: when you purchase an item, fill in a contact form, subscribe to our mailing list, or contact us by phone or email.
- Automated technologies: as you interact with our website, we collect technical data through cookies and analytics tools.
- Third parties: such as payment processors (e.g. PayPal or Stripe), courier services, or website analytics providers (e.g. Google Analytics).
5. How We Use Your Data
We use your personal data to:
- Process and deliver your purchases.
- Manage payments, fees, and charges.
- Communicate with you about your orders or enquiries.
- Send updates, offers, and newsletters (if you have opted in).
- Improve our website, products, and customer experience.
- Comply with our legal and accounting obligations.
Lawful bases for processing:
- Performance of a contract (e.g., fulfilling your order).
- Consent (for marketing communications).
- Legal obligation (e.g., record-keeping).
- Legitimate interests (e.g., improving our services).
6. Disclosure of Your Data
We may share your personal data with:
- Service providers: such as web hosting, payment processing, and delivery couriers.
- Professional advisers: such as accountants or legal consultants.
- Regulatory authorities: if required by law.
We require all third parties to process your data securely and only for specified, lawful purposes.
7. International Transfers
If any third-party providers are based outside the UK, we ensure appropriate safeguards are in place — such as the UK’s approved Standard Contractual Clauses (SCCs) — to keep your data protected.
8. Data Security
We use appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.
Access to your personal data is limited to those employees, contractors, and service providers who have a legitimate business need.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
For example:
- Transaction data is typically retained for six years to comply with tax and record-keeping laws.
- Marketing data is retained until you unsubscribe or withdraw your consent.
After this period, your data will be securely deleted or anonymised.
10. Your Legal Rights
Under data protection law, you have the right to:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your data (“right to be forgotten”).
- Restriction: request restriction of processing your data.
- Portability: request transfer of your data to another service provider.
- Objection: object to processing based on legitimate interests or direct marketing.
- Withdraw consent: at any time, where we rely on consent.
To exercise these rights, please contact frank@frankstorey.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection issues:
11. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website, and the date at the top will indicate the most recent update.
12. Contact Us
If you have any questions or concerns about this privacy policy or your personal data, please contact:
Frank Storey Ltd
Email: frank@frankstorey.com